Privacy Policy
At Luxurio, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and disclose your personal data when you interact with our website, products, and services. By using our website or providing us with your personal information, you consent to the terms of this Privacy Policy.
- Information We Collect:
- Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, and payment details. This information is necessary for processing your orders and delivering them to you.
- Communication Information: When you contact us via email, phone, or social media, we may collect and store the information you provide to us, including your name, contact details, and the content of your communication. This helps us address your inquiries and provide you with the best possible customer service.
- Website Usage Information: We collect information about your interaction with our website, including your IP address, browser type, and device information. This helps us analyse trends, improve our website functionality, and enhance your overall browsing experience.
- Use of Your Information:
- Order Processing: We use your personal information to process and fulfill your orders, including shipping, payment processing, and customer support.
- Communication: We may use your contact information to send you important updates related to your orders, such as shipping notifications or order confirmations. We may also send you promotional emails or newsletters if you have opted-in to receive such communications.
- Personalization: We may use your information to personalize your shopping experience by providing product recommendations, tailored offers, and relevant content based on your preferences.
- Analytics and Improvement: We analyse website usage information to improve our website, products, and services. This includes understanding customer preferences, optimizing website performance, and conducting market research.
- Information Sharing and Disclosure:
- Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or analysing website usage. These service providers are contractually obligated to handle your data securely and only for the purposes specified by us.
- Legal Compliance: We may disclose your personal information if required to do so by law or in response to a valid legal request from a governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity or merged with the acquiring entity's databases.
- Data Security:
- We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights and Choices:
- You have the right to access, update, correct, or delete your personal information. You may also have the right to restrict or object to certain data processing activities. To exercise these rights or update your preferences, please contact us using the information provided at the end of this Privacy Policy.
- Children's Privacy:
- Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If you believe that we have inadvertently collected personal information from a child, please contact us to have the information removed.
- Changes to this Privacy Policy:
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website along with the effective date.
- Contact Us:
- If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at: Email: Amal.khojah1@gmail.com Phone:+971544264222
We appreciate your trust in Luxurio and assure you that we are dedicated to safeguarding your privacy and protecting your personal information.
RETURN POLICY
Return Policy
Luxurio Collection Exchange Policy
At Luxurio Collection, we are committed to providing premium products and ensuring customer satisfaction. Please carefully review our exchange policy before making your purchase:
1. No Returns Accepted
We do not accept returns for any items purchased. All sales are considered final.
2. Exchange Policy
- Exchanges are allowed for eligible items within 7 days of the order being received.
- To qualify for an exchange, items must be in their original, unused condition with all tags and packaging intact.
- Exchanges are subject to availability. If the desired item is not available, a store credit will be issued for future use.
3. How to Request an Exchange
- Contact our customer service team at 0544264222 within 7 days of receiving your order to initiate the exchange process.
- Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
4. Shipping Costs
- Luxurio Collection will cover all shipping costs associated with the exchange process, including the cost of returning the item(s) to us and shipping the replacement item(s) back to you. FREE SHIPPING
5. Exceptions
- Items marked as “final sale” or “non-exchangeable” are not eligible for exchange.
We appreciate your understanding and thank you for choosing Luxurio Collection. For any inquiries, feel free to reach out to our customer support team.
